We want you to get the right part first time, which is why we check fitment against your VIN before dispatch. If something still needs to come back, this page explains how. None of this affects your statutory rights.
Changing your mind
If you are a consumer, you can cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by email within those 14 days, then send the goods back within a further 14 days. We refund the price of the goods and the standard delivery charge within 14 days of receiving them back.
Parts must come back unused, unfitted and in their original packaging. A part that has been fitted, even briefly, has been used. You pay the cost of returning goods when you change your mind, and on pallet items such as chassis, bulkheads, engines and axles that cost can be significant, so please check before you order.
What cannot be returned for a change of mind
- Parts that have been painted, cut, drilled or modified.
- Electrical parts and sensors that have been fitted or connected to the vehicle.
- Oils and fluids once the seal has been broken.
- Fitting, alignment and fleet work that has been fully carried out with your agreement.
This does not affect your rights if an item is faulty.
Faulty parts
Under the Consumer Rights Act 2015, parts must be of satisfactory quality, fit for purpose and as described. If a part is faulty you can reject it for a full refund within 30 days. After that, we will repair or replace it, or refund you if that is not possible. We cover the cost of returning a faulty part.
Exchange units and core charges
Exchange units carry a refundable core charge. Send your old unit back within 30 days, drained of oil and in the packaging the new one came in, and we refund the core charge once we have inspected it. A core that is broken, seized beyond rebuild or missing parts may be refused or refunded in part.
Warranty
Every listing states its warranty period, which runs from the date of delivery. Where we fit the part, the warranty also covers our labour. To claim on a part fitted elsewhere, we need the order number, a description of the fault and the invoice from the garage that fitted it. The warranty does not cover wear and tear, off road damage, damage from incorrect fitting, or failure caused by another fault on the vehicle. On IRD, power transfer units and rear couplings, it does not cover failure caused by mismatched tyres. It does not cover labour for parts fitted elsewhere.
The wrong part
If we sent the wrong part, or a part that does not fit the VIN you gave us, we collect it at our cost and send the right one. If no VIN was supplied and the part does not fit, it can be returned as a change of mind under the terms above.
Workshop bookings
You can cancel a workshop booking free of charge up to 48 hours before the booked date. If you cancel within 14 days of ordering but after we have started work at your request, we refund the price less the value of the work already done.
How to return something
- Email info@atautoparts.co.uk with your order number and the reason.
- We reply within one working day with a returns reference and the address, and for pallet items we arrange the collection.
- Pack the part securely in its original packaging and use a tracked service. Keep your proof of postage.
Returns from outside the UK must be marked as returned goods on the customs form, with your order number, so that no import charges are applied. We refund the goods, not the import duty or taxes you paid, which you may be able to reclaim from your own customs authority.
Complaints
If you are unhappy with anything, email us first and we will do our best to put it right. You can also contact Citizens Advice on 0808 223 1133 if you are in the UK.
Solihull Spares is a trading name of AT AUTO & SPARES LTD, a company registered in England and Wales, company number 17176482. Registered and trading address: Unit 1 Main Road, Tydd Gote, Wisbech, PE13 5QD, United Kingdom. Email info@atautoparts.co.uk, telephone +44 7429 827113.